Here you will find the Warranty Policies of Moxa and Insys.
For other brands not mentioned in the policies below, the original manufacturers' warranty of the respectively brand will apply.

Limitation of Liability: (this applies to all the products Technolec delivers)
The provisions of the warranty are in lieu of any other warranty, whether expressed or implied, written or oral. Technolec's liability arising out of the manufacture, sale, or supplying of the product and its use, whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original cost of the product. In no event shall Technolec be liable for unintended or consequential damages, including, but not limited to, a loss of profits or use damages arising out of the manufacture, sale, or supplying of the product.


Moxa products are warrantied to be free from manufacturing defects in materials and workmanship starting from their shipping date from Moxa. The actual warranty period of products varies according to their product category.

*The warranty period for the MPC-122-K series is 1 year.

** The warranty period for moving parts of the IP or Speed Dome Cameras is 1 year, and includes the following items:

*** The warranty for the ioLogik W5340 Series, ioLogik E2214, ioLogik E1214, ioLogik E4200, and NA-4000 Series is 2 years

* The product is an accessory that does not carry the Moxa brand name. Hence, In this case, warranties are limited to the warranty provided by the original manufacturers.. Examples of such products and accessories are power adapters, hard drives, solid-state drives, and cables.

** The warranty period for power adapters starts from the manufacturing date marked on the unit label

*** The 5-year warranty period for SFP Ethernet Modules applies to products shipped after Jan. 1, 2011. The warranty period for products shipped before 2011 is 3 years

Service Offering:

1. This warranty is limited to either the repair or replacement (at Moxa's sole discretion) of the defective product during its warranty period.

2. If a product is found to be defective within 3 months of the shipping date from Moxa, and if said product was properly installed and used, this is called Defect on Arrival (DOA) and Moxa will provide an expedited replacement service. In this case, customers should contact Moxa technical support for verification first.

3. After 3 months from the shipping date from Moxa, the customer must obtain a Return Merchandise Authorization (RMA) number prior to returning the defective product to Moxa for repair service. The Moxa website allows customers to apply for an RMA number online.

4. he customer agrees to insure the product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or an equivalent. Customers may either seek assistance from the original dealer, or from the closest Moxa Service Office.

5. For products’ firmware configurations and storage devices contained within products (hard drives, flash drives, etc.), the customer shall back up the settings and data in the products before sending them for repair. Moxa is not responsible for any loss of settings or data.

6. Repaired or replaced products are warrantied for 90 days from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer.


Unauthorized Returns:

If a product has been returned in an unauthorized manner (detailed below), it will be shipped back at the customer’s own expense and risk. No refunds or exchanges will be offered. Products are deemed to be unauthorized returns if:

1. They do not have any valid RMA IDs.

2. The equipment returned is not a Moxa product or peripheral.

Exclusions from Warranty:

A product will not be covered by warranty in any of the following situations:

- The product has been found to be defective after the warranty period has expired.

- The product has been subjected to misuse or abuse, whether by accident or other cause. Such conditions will be determined by Moxa at its sole and unfettered discretion.

- The product has been modified in any way NOT described explicitly in the user’s manual. (NOTE: The product user’s manual provides instructions for installing, configuring, and maintaining your Moxa product. Please refer to the user’s manual before making any changes to the product.)

- The product is damaged beyond repair due to a natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.

- The product in question is either software, or an expendable item, such as a fuse, etc.

- The product has an altered and/or damaged serial number.

- The HDD, SSD, CFast, DOM, CF, or SD shipped with the Moxa products have reached a natural limitation defined by their original manufacturers’ warranty policies and detected by their inspection utilities. For more information, please refer to the component compatibility guide for the respective products.

- Lost data or software stored or installed on the product and/or attached storage devices, including returned units, are not covered by warranty.

- The product has reached the natural limitation of its LCD panels.

- The product has been updated, reworked, or improperly tested by the customers, or by a third party at the request of the customers.

- The warranty for customized and ODM products is defined by contract, and is excluded from this policy.

Special Service Charges:

1. If the returned unit’s warranty period has expired: 

a. Moxa reserves the right to repair those units in due course, based on the actual inventory of spare units and parts

b. The customer will be charged an inspection fee if he or she agrees to Moxa performing an inspection. Following this, Moxa will give the customer a quote for a repair fee and 1-way freight costs.

c. Receiving this quote, the customer may decide whether to purchase this repair service or not. If not, Moxa will return the defective units to the customer for a 1-way freight charge, or scrap it locally, depending on the customer’s decision

2. In the case that the returned unit is still within the warranty period, but is excluded from warranty for reasons mentioned above:

a. Moxa reserves the right to repair those units in due course, based on the actual inventory of spare units and part

b. Moxa will give the customer a quote for a repair fee and 1-way freight costs

c. Receiving this quote, the customer may decide whether to purchase this repair service or not. If not, Moxa will return the defective units to the customer for a 1-way freight charge, or scrap it locally, depending on the customer’s decision

Post-Warranty Repair Service:

For large order projects, customers may purchase a post-warranty repair service. Some products may have a shorter chipset life cycle, or some parts may have a limited warranty from the original supplier of the parts. Please contact Moxa's sales department if you would like to have this service.


(1) The warranty period is valid for one year from the date of delivery or if an inspection and approval is necessary, then from the date of the approval.

(2) The delivered articles must be inspected promptly after the delivery to the customer or the customer’s third party representatives. They are considered approved if Insys does not receive a written notification of defects concerning obvious defects or other defects that are noticeable in a prompt and thorough examination within seven business days after delivery or within seven business days after the discovery of a defect or any earlier point in time in which the defect, without close exami-nation, became noticeable for the customer through normal use of the product. At the re-quest of Insys, the defective product is to be returned freight paid. If the complaint is legiti-mate, then the least expensive shipping rate will be reimbursed to the customer. This does not hold true if the article of sale is located at a place other than the original place of use.

(3) For defects in materials in the delivered products, Insys is required to and has the right to either repair or replace the product within a reasonable period of time. If Insys is unable to repair or replace the product in question within a reasonable period of time due to impossibil-ity, unreasonability or refusal, then the cus-tomer has the right to withdraw from the con-tract or reduce the price stipulated in the con-tract accordingly.

(4) If Insys cannot repair defects in parts from other manufacturers due to licence rights or other reasons, then Insys will either make its own warranty claims to the manufacturer or supplier for the customer or cede these rights to the customer. Warranty claims against Insys for such defects are valid under other condi-tions and provisions of these General Terms and Conditions only when the legal enforce-ment of the claims against the manufacturer or supplier was unsuccessful or for example, in the event of bankruptcy, futile. During the dura-tion of the legal proceedings, the expiry of the period of limitation for the warranty claims of the customer against Insys shall be suspend-ed.

(5) The warranty is not applicable if the cus-tomer or any third party modifies the article of sale without the express consent of Insys, whereby making the repair of such impossible or unreasonably difficult. In any case, the cus-tomer is responsible for any additional costs incurred as a result of any modifications made on his part.

(6) If in a particular case, the customer agrees upon the delivery of used articles of sale then this is at the exclusion of any warranty for ma-terial defects.

(7) Claims for customer damages because of a material defects are prohibited. This does not hold true for fraudulent concealment of the material defect, negligence in upholding a guarantee of quality, fatal injury, bodily harm, hazard to health or liberty, premeditated or grossly negligent violation of obligations by Insys or breach of integral parts of the contract. A modification in the burden of proof to the disadvantage of the customer is in no way associated with the above-mentioned provi-sions. Further rights or rights other than those customer rights regulated in §7 concerning material defects are excluded.

(8) Warranty extension: A warranty extension can only be purchased together with an INSYS device at the same time. A subsequent warran-ty extension is excluded. The warranty exten-sion is only effective for the device denominat-ed by the serial number and mentioned in the sales confirmation and associated invoice is-sued by INSYS and cannot be transferred to other devices. The warranty extension is asso-ciated to the warranty device and all claims according to the warranty extension are exclu-sively entitled to the legitimate owner of the warranty device. The maximum possible war-ranty extension is a total of 4 years.